Tracking your order
We will regularly keep you updated on the progress of your order by email.
UK & International delivery
You will receive an email to let you know when your order has been dispatched. If you are a registered customer, you can track most orders through My Account. If you provided us with a mobile number, you will also receive updates on the status of most orders by text message – including a message on the day of delivery to let you know your order is on its way (some exceptions apply).
For more details on delivery, then please see our delivery page
OUR DELIVERY SERVICE
Your delivery experience is important to us, which is why we use Royal Mail for all our UK and NON UK parcels. Our tip? Download the Royal app for the most up-to-the-minute information on your delivery.
(we may sometimes use alternative delivery companies but most packages we send are with Royal Mail)
Download the Royal Mail App Via the App Store or Play Store
Track on the go
Track an item on the go. If you have Alexa, you can track your delivery by saying an alias name you have previously assigned to an item. For instructions on how to enable the Royal Mail skill on Alexa and link it to the App.
